P.O. Box 542
Trenton, NJ 08625
Email: nj_che@che.state.nj.us
Phone: 609-292-4310
NC-SARA Student Complaints Process
At Rutgers University, we strive to ensure that all our online students receive a high-quality educational experience characterized by integrity, effectiveness, and equitable treatment. In the course of pursuing an online education, students may encounter situations that don't meet their expectations, potentially leading to concerns or issues that require attention.
We encourage students to contact Rutgers University prior to filing a complaint with any agency. If Rutgers University is unable to satisfactorily resolve a problem, students can contact the following New Jersey state agencies or the Middle States Commission on Higher Education.
124 Halsey Street
Newark, NJ 07102
Email: AskConsumerAffairs@lps.state.nj.us
Phone: 800-242-5846
1007 North Orange Street
4th Floor, MB #166
Wilmington, DE 19801
Phone: 267-284-5011
Students Residing Outside of NJ
The NC-SARA student complaint process provides a standardized method for addressing grievances from students enrolled in online programs at participating institutions. If you've exhausted your institution's internal complaint procedures and the issue remains unresolved, you may file a complaint with your state's NC-SARA portal agency, which will work to facilitate a solution between you and the institution.
See alphabetized list below to find your State's NC-SARA Portal Agency.
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Alabama Commission on Higher Education
100 North Union Street
Montgomery, AL 36104
Website: www.ache.state.al.us/Content/Departments/NRI/federal-reg.pdf [PDF]
Phone: 334.24.2211Contact Information
Ron Leonard
Director of Special Initiatives
Email: ron.leonard@ache.edu -
Alaska Commission on Postsecondary Education
P.O. Box 110505
Juneau, AK 99811-0505
Email: EED.ACPE-IA@alaska.gov
Website: acpe.alaska.gov/Portals/0/OTHER/Misc/Student_Complaint_Website_FAQ_2.9.2022.pdf [PDF]
Phone: 907.465.6471Contact Information
Tyler Eggen
Institutional Authorization Program Coordinator
Email: tyler.eggen@alaska.gov -
Arizona SARA Council
2323 W 14th Street
Tempe, AZ 85281
Website: azsara.arizona.edu/complaints
Phone: 602.529.6649Contact Information
Lanna Dueck
Executive Director
Email: ldueck.azsara@riosalado.edu
Phone: 602.529.6649 -
Arkansas Higher Education Coordinating Board
Arkansas Department of Higher Education
101 E. Capitol Avenue
Suite 300
Little Rock, AR 72201
Website: adhe.edu/resources/students
Phone: 501.371.2000Contact Information
Alana Colburn
Associate Director of Private Postsecondary Education and Transfer Programs
Email: alana.colburn@adhe.edu -
Attorney General’s Office
California Department of Justice
Attn: Public Inquiry Unit
P.O. Box 9044255
Sacramento, CA 94244-2550
Website: ag.ca.gov/contact/complaint_form.php?cmplt=PL -
Colorado Department of Higher Education
1600 Broadway
Suite 2200
Denver, CO 80202
Website: cdhe.colorado.gov/students/how-do-i/file-a-student-complaint
Phone: 303.86.-3001Contact Information
Heather DeLange
Director - Office of Private Postsecondary Education
Email: heather.delange@dhe.state.co.us -
Connecticut Office of Higher Education
450 Columbus Boulevard
Suite 707
Hartford, CT 06103-1841
Email: dcp.tradepractices@ct.gov
Website: ohe.ct.gov/SARA/Default.shtmlContact Information
Sean Seepersdad
Division Director of Academic Affairs
Email: sean.seepersad@ct.gov
Phone: 806.947.1837Emily Bjornberg
Senior Consultant
Email: emily.bjornberg@ct.gov
Phone: 860.947.1824 -
Delaware Department of Education
401 Federal Street
Suite 2
Dover, DE 19901
Email: dheo@doe.k12.de.us
Website: education.delaware.gov/families/college-career-life/college-scholarship-financial-aid/choose-your-path/approved-colleges-and-institutions/#student_complaintsContact Information
Leigh Weldin
College Success Program Coordinator
Email: leigh.weldin@doe.k12.de.us
Phone: 302.735.4193aQuena Simon-Irby
Post-Secondary Education Specialist
Email: aQuena.Simon-Irby@doe.k12.de.us
Phone: 302.735.4127 -
District of Columbia Higher Education Licensure Commission
1050 First Street, NE
5th Floor
Washington, DC 20002
Website: helc.osse.dc.gov/topic/helcadmin/community-stakeholders/public-complaintsContact Information
Amy Spies
Compliance Specialist
Email: amy.spies@dc.gov
Phone: 202.442.4012 -
Florida Commission on Independent Education
325 W. Gaines Street
Suite 1414
Tallahassee, FL 32399-0400
Email: Commissioner@fldoe.org
Website: www.fldoe.org/schools/higher-ed/fl-college-system/about-us/concerns-complaints.stmlContact Information
Brady Lyon
Educational Policy Director
Email: Brady.Lyon@fldoe.org
Phone: 850.245.3200Sonia Browning
Administrative Assistant II
Email: sonia.browning@fldoe.org
Phone: 850.245.3210 -
Georgia Nonpublic Postsecondary Education Commission (GNPEC)
2082 E. Exchange Place
Suite 220
Tucker, GA 30084
Website: gnpec.georgia.gov/student-resources/complaints-against-institutionContact Information
Magda Rivers
Deputy Director/GA-SARA Coordinator
Email: mrivers@gnpec.ga.gov
Phone: 770.414.2466Patricai "Pat" Neri
Program Manager
Email: GASARA@gnpec.ga.gov
Phone: 770.414.3235 -
Hawaii Postsecondary Education Authorization Program (HPEAP)
Department of Commerce & Consumer Affairs
P.O. Box 541
Honolulu, Hawaii 96809
Email: hpeap@dcca.hawaii.gov
Website: cca.hawaii.gov/hpeap/hpeap-sara-complaint-process/Contact Information
Jayson Horiuchi
Program Administrator
Phone: 808.586.7327 -
Idaho State Board of Education
P.O. Box 83720
Boise, ID 83720
Email: board@edu.idaho.gov
Website: boardofed.idaho.gov/higher-education-private/private-colleges-degree-granting/state-authorization-reciprocity-agreement-sara/complaint-procedures/Contact Information
Tamara Baysinger
State Authorized Manager
Email: tbaysinger@edu.idaho.gov -
Illinois Board of Higher Education
1 North Old State Capital Plaza
Suite 333
Springfield, IL 62701-1377
Email: complaint@ibhe.org
Website: complaints.ibhe.org/
Phone: 217.782.2551Contact Information
Nkechi Onwaumexe, Ph.D.
Senior Associate Director for Academic Affairs
Email: sara@ibhe.org
Phone: 271.866.1429Daniel Abankwa, Ed. D., MBA
Assistant Director of Academic Affairs
Email: sara@ibhe.org
Phone: 217.866.1440Illinois Board of Higher Education
1 North Old State Capital Plaza
Suite 333
Springfield, IL 62701-1377
Email: complaint@ibhe.org
Website: complaints.ibhe.org/
Phone: 217.782.2551
Contact Information
Nkechi Onwaumexe, Ph.D.
Senior Associate Director for Academic Affairs
Email: sara@ibhe.org
Phone: 271.866.1429Daniel Abankwa, Ed. D., MBA
Assistant Director of Academic Affairs
Email: sara@ibhe.org
Phone: 217.866.1440 -
Indiana Commission for Higher Education/Indiana Board for Proprietary Education
101 W. Ohio Street
Suite 300
Indianapolis IN 46204-4206
Website: www.in.gov/bpe/Contact Information
Ross Miller
Director of State Authorization and Reciprocity
Email: rmiller@che.in.gov -
Iowa College Aid
475 SW 5th Street
Suite D
Des Moines, IA 50309
Website: educate.iowa.gov/higher-ed/authorization/saraContact Information
Lisa Pundt
Postsecondary Authorization Administrator
Email: lisa.pundt@iowa.gov
Phone: 515.725.3456Keyli Keifer
Compliance Officer
Email: keyli.keifer@iowa.gov
Phone: 515.725.3456 -
Kansas Board of Regents
1000 SW Jackson Street
Suite 520
Topeka, KS 66612-1368
Website: https://www.kansasregents.org/academic_affairs/saraContact Information
Jennifer Armour
Associate Director Academic Affairs
Email: jarmour@ksbor.org
Phone: 785.430.4288 -
Kentucky Council on Postsecondary Education
1000 Airport Road
Third Floor
Frankfort, KY 40601
Email: SARA@ky.gov
Website: cpe.ky.gov/campuses/consumer_complaint.htmlContact Information
Ms. Jevonda Keith
Director of State Authorization and Reciprocity
Email: jevonda.keith@ky.gov
Phone: 502.892.3031 -
Louisiana Board of Regents
1201 N Third Street
Suite 6-200
Baton Rouge, LA 70804
Website: www.laregents.edu/sara/
Contact Information
LeAnn Detillier
Assistant Commissioner for Program Administration
Baton Rouge, LA 70821-3677
Email: leann.detillier@laregents.edu
Phone: 225.342.4253 -
Maine Department of Education
23 State House Station
Augusta, ME 04333-0023Contact Information
Michael T. Perry
Director of Higher Education & Educator Support
Email: michael.t.perry@maine.gov
Phone: 207.441.1718 -
Maryland Higher Education Commission
6 N Liberty Street
10th Floor
Baltimore, MD 21201
Website: mhec.maryland.gov/institutions_training/Pages/acadaff/sara.aspxContact Information
Alexandra (Alix) Chailou
Associate Director, Institution Review
Email: Alexandra.Chaillou@maryland.go
Phone: 410.767.3293 -
Massachusetts Department of Higher Education
One Ashburton Place
Room 1401
Boston, MA 02108
Website: www.mass.edu/forstufam/complaints/complaints.aspContact Information
Alex Nally
Deputy General Counsel
Email:
Phone: -
Michigan Department of Labor & Economic Opportunity - Office of Employment & Training
Department of Labor and Economic Opportunity
P.O. Box 30805
Lansing, MI 48909
Email: PSS@michigan.gov
Website: www.michigan.gov/leo/-/media/Project/Websites/leo/Documents/WD/Programs_Services/PSS/Post-Secondary_Complaint_Instructions_FINAL_08172023.pdf?rev=fabcd847affa4ccc97e1d70af8cd280cContact Information
James R. Farhat
Departmental Specialist Employment & Training, Post Secondary & State Approving
Email: farhatj@michigan.gov
Phone: 517.256.8670Alexander Henderson
Departmental Analyst, Employment & Training, Post Secondary & State Approving
Email: hendersona18@michigan.gov
Phone: 517.331.7565 -
Minnesota Office of Higher Education
1450 Energy Park Drive
Suite 350
St. Paul, MN 55108-5227
Website: www.ohe.state.mn.us/mPg.cfm?pageID=1078Contact Information
Betsy Talbot
Manager of Institutional Licensing and Registration
Email: betsy.talbot@state.mn.us
Phone: 651.259.3965Kate McCartan
Institutional Monitoring Specialist
Email: kate.mccartan@state.mn.us
Phone:651.259.3912 -
Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453
Website: www.mississippi.edu/mcca/student_complaint_process.aspContact Information
Dr. Sheriece Robinson
Director of Regulatory Affairs
Email: srobinson@mississippi.edu
Phone: 601.432.6336 -
Missouri Department of Higher Education
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
Email: info@dhe.mo.gov
Website: dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf [PDF] -
Montana Board of Regents
Office of Commissioner of Higher Education
Montana University System
2500 Broadway Street
P.O. Box 203201
Helena, MT 59620-3201Montana Office of Consumer Protection
2225 11th Avenue
P.O. Box 200151
Helena, MT 59620-0151
Email: contactocp@mt.gov
Website: mus.edu/MUS-Statement-of-Complaint-Process.asp -
Nebraska Coordinating Commission for Postsecondary Education
P.O. Box 95005
Lincoln, NE 68509-5005Office of the Nebraska Attorney General
Consumer Protection Division
2115 State Capitol
Lincoln, NE 68509
Website:protectthegoodlife.nebraska.gov/file-consumer-complaint
Phone: Consumer Protection Hotline: 800-727-6432 -
Nevada Commission on Postsecondary Education
8778 S Maryland Parkway
Suite 115
Las Vegas, Nevada 89123
Website: www.cpe.state.nv.us -
New Hampshire Department of Education
Attn: Patricia Edes
101 Pleasant Street
Concord, NH 03301
Email: Patricia.Edes@doe.nh.gov
Phone: 603-271-0257 -
New Mexico Higher Education Department
2048 Galisteo Street
Santa Fe, NM 87505
Website: www.hed.state.nm.us/students/hed-student-complain-form.aspx
Phone: 505-476-8400 -
New York Office of College and University Evaluation
New York State Education Department
5 North Mezzanine
Albany, NY 12234
Email: ocueinfo@mail.nysed.gov
Website: highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html -
Postsecondary Education Complaints
c/o Assistant Director of Licensure
University of North Carolina General Administration
910 Raleigh Road
Chapel Hill, NC 27515
Email: studentcomplaint@northcarolina.edu
Website: www.northcarolina.edu/sites/tlt.rutgers.edu/files/student complaint form.pdf [PDF]
Phone: 919-962-4558 -
North Dakota University System
Attn: Claire Gunwall
600 E Boulevard Ave
Dept 215
Bismarck, ND 58505-0230
Email: stateauth@ndus.edu
Website: www.ndus.edu/system/state-authorization/
Phone: 701-328-4136Office of the Attorney General
Director, Consumer Protection Division
Attn: Parrell Grossman,
Gateway Professional Center
1050 E Interstate Avenue
Suite 200
Bismarck, ND 58503-5574
Website: attorneygeneral.nd.gov/consumer-resources/consumer-complaints
Phone: 701-328-5570 -
Ohio Department of Higher Education
25 South Front Street
Columbus, OH 43215-4183
Phone: 877-644-6338Office of the Ohio Attorney General
Consumer Protection Section
30 East Broad Street
14th Floor
Columbus, OH 43215-3400
Website: http://www.ohioattorneygeneral.gov/Individuals-and-Families/Consumers/Fi...(bad URL) -
Oklahoma State Regents for Higher Education
655 Research Parkway
Suite 200
Oklahoma City, OK 73104
Website: http://www.okhighered.org/current-college-students/complaints.shtmlOffice of the Oklahoma Attorney General
Consumer Protection Unit
Attn: Investigative Analyst
313 NE 21st Street
Oklahoma City, OK 73105
Website: domino.oag.ok..gov/consumer/complt.nsf/complaint.html -
Oregon Higher Education Coordinating Commission
Office of Degree Authorization
775 Court Street NE
Salem, OR 97301Office of the Oregon Attorney General
Financial Fraud/Consumer Protection Section
1162 Court Street NE
Salem, OR 97301-4096
Website: www.doj.state.or.us/consumer/pdf/consumer complaint.pdf [PDF] -
Pennsylvania Department of Education
333 Market Street
Harrisburg, PA 17126-0333
Website: www.education.pa.gov /Postsecondary-Adult/College%20and%20Career%20Education/Pages/State-Authorization-Reciprocity-Agreement-(SARA).aspxOffice of the Pennsylvania Attorney General
Bureau of Consumer Protection
Strawberry Square
14th Floor
Harrisburg, PA 17120
Website: www.attorneygeneral.gov/submit-a-complaint -
Puerto Rico Council on Higher Education
P.O. Box 1900
San Juan, PR 00910-1900Puerto Rico Department of Justice
P.O. Box 9020192
San Juan, PR 00902-0192This address needs to be checked
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Rhode Island Office of the Postsecondary Commissioner
Shepard Building
80 Washington Street
Suite 524
Providence, RI 02903Department of the Rhode Island Attorney General
Consumer Protection Unit
150 South Main Street
Providence, RI 02903
Website: riag.wufoo.com/forms/q1851amb1bdd4d5/ -
South Carolina Commission on Higher Education
1122 Lady Street
Suite 300
Columbia, SC 29201
Website: www.che.sc.gov/Portals/0/CHE_Docs/academicaffairs/license/Complaint _Procedures_and _Form.pdf [PDF] -
South Dakota Secretary of State
Attn: Shantel Krebs
State Capitol
500 East Capitol Avenue
Pierre, SD 57501-5070
Email: sdsos@state.sd.usOffice of the South Dakota Attorney General
Division of Consumer Protection
1302 E Hwy 14
Suite 3
Pierre, SD 57501-8053
Website: consumer.sd.gov/complaintform.aspx -
Tennessee Higher Education Commission
404 James Robertson Parkway
Suite 1900
Nashville, TN 37243
Website: www.tn.gov/entities/thec/attachments/ComplaintForm.pdf [PDF] -
Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, TX 78752
Website: www1.thecb.state.tx.us/WWW/commentsOffice of the Texas Attorney General
Consumer Protection Division
P.O. Box 12548
Austin, TX 78711-2548
Website: www.texasattorneygeneral.gov/cpd/file-a-consumer-complaint -
Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, UT 84111
Email: consumerprotection@utah.gov
Website: dcp.utah.gov/complaints/manual.html -
Vermont Agency of Education
State Board of Education
120 State Street
Montpelier, VT 05620-2501Office of the Vermont Attorney General
109 State Street
Montpelier, VT 05609-1001 -
State Council of Higher Education for Virginia
101 N. 14th Street
James Monroe Building
Richmond, VA 23219
Email: communications@schev.edu
Website:http://www.schev.edu/index/students-and-parents/resources/student-compla... (bad URL)
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Washington Student Achievement Council
917 Lakeridge Way
P.O. Box 43430
Olympia, WA 98504-3430
Email: complaints@wsac.wa.gov
Website: wsac.wa.gov/protecting-education-consumers -
West Virginia Higher Education Policy Commission
1018 Kanawha Boulevard E.
Suite 700
Charleston, WV 25301-2800Office of the West Virginia Attorney General
Consumer Protection Division
P.O. Box 1789
Charleston, WV 25326-1789
Website: www.wvago.gov/resources/Complaint_Process.pdf [PDF] -
Wisconsin Educational Approval Board
431 Charmany Drive
Suite 102
Madison, WI 53719
Email: eabmail@eab.state.wi.us
Website: eab.state.wi.us/resources/complaint.asp -
Wyoming Department of Education
2300 Capitol Avenue
Hathaway Building, 2nd Floor
Cheyenne, WY 82002-0050
Website: edu.wyoming.gov/downloads/schools/student-complaint-process.pdf [PDF]Office of the Wyoming Attorney General
123 Capitol Building
200 W. 24th Street
Cheyenne, WY 82002